Electronic health records (EHRs) can serve as an archive to capture clinical care provided and transmit or share clinical summary information with other providers. Since physical documents exist for patients, such as authorizations, insurance cards, and test results from other providers, EHRs also obtain information through scanning, which is specific to an individual patient. EHRs also provide coding intelligence for clinical providers based upon a patient’s history and exam. In turn, this feature offers compliant charge capture for billing of services to health insurers. The efficiency of EHRs is limited only by the imagination of the end user. In addition, specialized software can provide automated data analytics as specified by clinicians or management. Customer relationship management software is available to send patients visit reminders, newsletters, and patient education materials. With the implementation of the Medicare Access and CHIP Reauthorization Act (MACRA) starting on January 1, 2017, EHRs must have the ability to transmit clinical summaries to patients and referral sources via secure email.
Complete the Understanding Electronic Health Records worksheet.
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Technology Used to Improve Patient Experience
2. The health care industry is constantly evolving. Its evolution is driven and affected by new and improved technologies. As technology is developed and improved upon, the health care industry can use it to improve patient experience. Patient experience can have an impact on several aspects of the health care industry, most importantly facility revenue
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