Coastline ms100 M11 12 Quiz latest 2017

QuestionQuestion 1Letters, memos, outlines, and reports are examples of ____________ communication.impersonalinformalpersonalsemanticalQuestion 2The measurement of success for QWL in any organization is to:satisfy and motivate employees.satisfy customers needs.increase profits.provide pay raises.Question 3McGregor suggested ____________ as a philosophy of management with a positive perception of subordinates’ potential for work.theory Yhigh needstheory Xneed for affiliationQuestion 4McClelland reveals that high achievers:solicit feedback.act uncontrollably.shun responsibility for solving problems.prefer others to set their goals.Question 5Communication is complete when ____________ takes place.face-to-face communicationfeedbackmutual understandingverbal expressionQuestion 6The communication message is a carrier of:direction.information.channels.transmission.Question 7The ways in which people observe and the basis for making judgments about the stimuli they experience isperception.barrier.stereotype.semantic.Question 8Behavioral-oriented theories about why people choose a particular behavior to satisfy their needs include the following except:reinforcement theory.expectancy theory.equity theory.process theory.Question 9The study and understanding of motivation attempts to answer the “____________” questions regarding human behavior.whenwhatwhywhoQuestion 10A good reward system will include:rewards that meet basic needsrewards that are available to allrewards that are comparable to other organizationsall of the aboveQuestion 11The means by which a sender transmits a message is called 12Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n) ________flow of communication.informalhorizontalupwarddownwardQuestion 13Herzberg’s hygiene factors in the workplace include:achievement within the workplace.the possibility of advancement or individual’s responsibility.the worker’s job security.Question 14 If a sender has credibility in the receiver’s mind, the message will be _______.part of a continuous feedback loopreceived more readilya contributing factor to further communicationunderstood more quicklyQuestion 15 The specialized or technical language that develops in trades, professions, and other groups is called:perceptions.semantics.diction.jargon.Question 16Job redesign requires an intimate knowledge of both ____________ and ____________.job enlargement and job rotationemployee talents and job qualitiesjob depth and job scopeemployee desires and job opportunitiesQuestion 17 Group decision making offers many benefits, except:this process of communication is one of the easier to managesynergy is possibleit is likely to generate many ideashaving access to multiple perspectivesQuestion 18 “Guess what was just said about the manager’s new secretary?” typifies:noise.the impairment.Question 19Breakdowns, overloads, static on the line, and ill-trained operators are:feedback to communication.decoding signals.encoding messages.barriers to organizational communication.Question 20 “I do not understand what you just said” is an example of:timing.gossip.diction and/or semantics.a cluster pattern.

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