I have been asked to provide a briefing note for a new starter. Below is a summary of information that will be given to the new starter so that they have a chance to gain some understanding of the organization and what we do and how we operate. ; An Introduction to the organization: At Accent we have been providing high quality social housing for rent and sale for over 40 years, and we remain firmly committed to providing our residents with the excellent homes and top quality services they have a right to expect.
We currently win and manage over 20,500 homes across the country, which over 34,000 residents call home. Our residents’ services are provided by five local contact centers, these are based in Bradford, Burley, Kimberley, Middlebrow’s and Petrography. We also administer award winning employment, training, vocational and business support projects which support our residents and their communities.
The purpose and goals of the organization:
Support our residents to sustain their homes and communities Be an ambitious and successful business. Our values Our core values – respectful, creative and dependable – sum up exactly what we stand for. They are relevant to every market we work In. Wherever possible, everyone we work with (including our suppliers and contractors), has similar values.
We want to become a trusted advocate of the individual and the community. ; We build our business around the customer, and motivate our people to get the right results for our customers and partners. In making decisions we always take onto account our customers’ views and put ourselves in their position. ; we welcome and encourage involvement in decision-making processes by our customers and partners. We will be ‘easy to do business with.
We want our people to be passionate and enthusiastic about their work and the vision we have set out, and we give clear direction to support this. ; We respect and value our people’s contributions to the success of the organization. We encourage and reward creative ideas that help to continually improve our services and bring In new business. We also take steps to help our people and customers life their potential. ; Above all, we aim to develop a culture that permits people to take risks and learn from their mistakes. We have built our business over 40 years and utilize our experience and heritage. We have a strong financial track record and our people are knowledgeable and professional in their work. We are aware of risk but not averse to risk.
We have developed highly effective mechanisms to manage risk that enable us to take advantage of opportunity without Jeopardizing our solidity. We are aware of our impact as a business on the environment and are working towards minimizing this impact. ;We are committed to quality and customer service excellence. We strive to be a dependable business partner and an organization our customers can trust and rely on. Services that we offer at Accent: Social Housing, Sheltered Accommodation, Supported Housing, Training, and vocational and business support projects. Our main customer group Our main customers are external people on a low income or who need extra support and are looking for somewhere to live.
PESTLE Analysis – (Please see appendix la below) Political Introduction of affordable rents and the impact of the welfare reforms The TTS abolished in 2012 and adjustments too new regulatory regime under the HOC The impact of the Localism Act in reforming social housing Economic Supported People funding no longer ring-fenced and being subjected to severe cuts but some Local Authorities.
Significant areas of local unemployment House price vulnerability of home ownership in charging economic conditions Social Ageing population Social and financial exclusion Competition with other providers Technological CIT Systems Communication ; access to services Welfare reform Legal Court Process Increase focus on tackling fraud and tenancy abuse Abolition of he TTS Environmental Fuel Poverty Green Agenda Local Authorities faced with deficient stock, failing neighborhoods may look to work in partnership Below I have given a more in-depth analysis of 4 of these external factors and I have highlighted their impact on the business activities within Accent and what we are as we face:- Direct Housing Payments Universal Credit ; Benefits cap Spare room subsidy (Bedroom Tax) Our Responses:- Ensure affected tenants are supported through access to welfare benefits advice – Extra Care ; Assist affected tenants to apply for discretionary payments ; Make revision for tenants affected by the spare room subsidy to downsize their home to mitigate the effect of the subsidy Ageing Population The issues that we face:- Changing needs of customer base Lack of suitable stock Opportunity to ensure service and stock Enhanced support needs The Responses:- Partnership with Burley Borough County Council to research future needs of local population ; Broaden access to aids and adaptations CIT Systems
The Responses:
The issues that we face:
The Responses:
Organization chart – Please see appendix
In a business as large and diverse as Accent Group, there are many different Jobs. Its structure is complex, so to help individuals within the business understand their roles and responsibilities; Accent has a set of Business Principles that demonstrate its commitment to operating ethically and responsibly.
Below I have outlined 4 different functions within the structure of Accents organization.
Below is a description of several ways HRS activities support Accent and helps meet its goals and business objectives
Recruiters also examine processes for filling vacancies such as communication with line managers, assessing the accuracy and usefulness of Job descriptions and whether pre-employment assessments are really helpful in identifying solid antedates. Assist screening, interviewing, conducting reference check and to the eventual placement of candidates within various positions within the group. Assist with the communication of employment offers and remuneration structures to new employees. Create and maintain database of candidates/ applicants with potential. Arrange and conduct employee induction which including office access and company information.
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