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Week 1

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Question B

In other classes you will have met the HTP/HPI methodology with its accreditation as Certified Performance Technologist (CPT). Based on your article and text readings address how ethics impact the performance improvement and learning consultant.

Progressive Case Study Discussion

MacArthur and Associates is a business solutions organization.  The company was founded in 1962 and is celebrating 50 years in business.  The company started as a small temporary personnel firm.  Eventually, the company expanded into a firm that specializes in staffing, contract IT services, equipment leasing, and HR services.  The company is privately held by the MacArthur family.  The founder’s son is currently the CEO and daughter is the CFO.  Both the son and daughter were brought up in the firm and assumed their positions when their father retired 10 years ago.MacArthur and Associates has regional offices in most states and the corporate office is located in Dallas, Texas.  MacArthur provides services to approximately 5000 businesses nationally catering to the small and medium sized businesses with revenues under $100,000,000.  MacArthur provides services through either their staff or personnel of around 20,000 temporary and fulltime service providers.  Full-time employees number at 500 nationally.The company is financially sound and has traditionally small to moderate growth annually.  At 50 years old, the company is positioned to make significant growth.  MacArthur is looking to improve performance as well as their ability to function as a learning organization.  You (the leader) and your team have been hired as consultants to assist them with making the necessary changes.  Apply the theories, concepts, and applications you learned throughout the course.  Feel free to incorporate other components that will realistically improve the scenario. You will present the top three models for them to consider. Include your ethical guidelines as a consultant. The report should be a minimum of 200 words with supporting references. Please make a recommendation with your explanation for each model. Be sure to participate among your classmates by sharing your thoughts on their theories and strategies, as well.


Week 2

Discussion Project: Progressive Case Study: MacArthur and Associates

• MacArthur and Associates has tentatively chosen their model. They appreciate you’re sending last week’s report. While they understand the models, the company is not clear as to how the process will be measured. Please provide a 200 word (minimum) report with credible resources to the leadership team addressing how the processes will be measured throughout the transition. What methods will be used? What tangibles will be measured? Why are these important to the process? Be profession, direct, and to the point with this initial report.• Please remember to participate among your classmates. Remember that your responses should be substantive.Discussion: Measured Process

Why is measuring performance the key to improving process? Please find an example of a process which was improved by measuring performance.


Week 3

Discussion: Progressive Case Study• The model and process for improving performance is taking shape. Knowledge and change management are major challenges to most organizations. Individual and organizational learning are very different concepts though they are reliant on each other. The leadership management team at MacArthur and Associates would like more information on how you will begin to transition the individuals and the organization as a rule using learning, knowledge, and change management? Please provide a 200 word (minimum) report with credible resources to the leadership team addressing the changes within the organization using learning and knowledge management. Review and provide substantive feedback on a minimum of 3 fellow learners’ reports.Discussion: Knowledge Management Cycle

• Read up on the Knowledge Management Cycle by searching the Internet. Compare the models and information found with Nonaka’s Theory of Knowledge Creation. Consider ways knowledge creation works in your organizations.


Week 4Discussion: Work-Based Learning

• Look at the diagram below of Raelin’s Work-based Learning Model. • Think of three techniques used to stimulate work-based learning. These may range from specific job aides you have used to coaching or even online tools that have been beneficial to your success. • Once you have chosen three techniques, rate the degree of explicit versus tacit learning that is occurring. Find the location left to right on the X-axis. Then decide where it lies along the theory versus practice scale. Looking bottom to top, place your technique along that scale for Y-axis coordinate. You now have an X, Y coordinate for that technique. Post your three techniques with the coordinates you have selected (e.g., Presentations at a meeting (-4, +4). Explain the reasoning behind each of your choices.• Visit your classmates’ postings. Discuss your differences and similarities. Ask questions to clarify thinking. • Please post your assessment early in the week in order to give others time to respond.Discussion Project: Progressive Case Study: MacArthur and Associates

There are different approaches and styles to learning. By now you have established that learning is a process. How an individual learns is essential to improving performance and effectiveness of the team and organization as a whole. How an organization learns is critical to remain viable and competitive in today’s society. Learning is key to generating a forward movement for an organization. • This week you will compose a 200 word minimum assessment on becoming a learning organization based on MacArthur and Associates. Incorporate the value of becoming a learning organization. What benefits and pitfalls can occur? • Please remember to participate among your classmates. Remember that your responses should be substantive and that you will utilize this feedback as a part of your weekly assignment.


Week 5

Discussion Project: Progressive Case Study: MacArthur and Associates

• MacArthur and Associates was established over 50 years ago. The company has grown and changed in order to stay viable. Organizationally there are over 50 years of records including projects, departments, business plans, and business forms. The company has a history of slow growth and change. Many of the changes have been documented through business plans and amendments. The records are kept in storage offsite in boxes.• The organization is seeking to establish a learning library using the acquired information. Determining a process in the plan as to developing those resources has been a source of consternation. Providing for hard copy to electronic copies of historical data is a point of contention due to use of personnel, resources, and time. Determining the parameters for the learning library and its potential to the overall performance improvement of the organization is up for debate.• Prepare a 200 word summary on a needs assessment and task analysis based on this week’s readings. Use of goal setting theory or other applicable concepts should be blended with the summary. Address the value in being a learning organization and its impact on performance improvement. Prepare this summary as if it were to be sent to the client. Responses should include what is the strength of the summary and what could be strengthened. Provide quality feedback and resources if possible.

Discussion: SWOT Analysis

What is a SWOT Analysis? What is the importance behind a SWOT for an organization? Using your current employer, create a SWOT Analysis. If you are not currently employed, you may use a previous employer, Grantham University, or research a company of your choice


Discussion Project: Progressive Case Study: MacArthur and Associates

• MacArthur and Associates senior leadership consisting of the CEO and CFO have requested a training plan on leadership in a learning organization to improve performance. Please prepare a 200 word report on the leadership training plan and projected outcomes. Remember to provide feedback to your classmates on their ideas, as well.Discussion: Emotional Intelligence

• Review the textbook’s discussion of emotional intelligences, which is sometimes also called EQ – a play on IQs.   Reflect on the pros and cons of focusing learning specifically on the emotional. Post your insights.• Visit your classmates’ postings. Discuss your differences and similarities. Ask questions to clarify thinking.


Discussion Project: Progressive Case Study: MacArthur and Associates

In order for MacArthur and Associates to continue to grow, they must consider the technology necessary within their workplace. They are considering sending managers to school for a graduate level degree and they are considering allowing many of their employees to work in a telecommute setting in order to improve work-life balance while also decreasing their overhead costs.As a consultant for MacArthur and Associates, it is your job to create a 200 word (minimum) proposal for implementing education and technology into the workplace. Be sure to follow up your proposal with facts from outside resources. Don’t forget to participate among your classmates by providing substantial feedback to their suggestions.Discussion: Workplace Technology

What are the benefits to technology within the workplace? What technology do you use in the workplace? If you could add one technological tool to your workplace, what would it be? Explain your thoughts.

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